“They bring a wealth of knowledge and total commitment to what they do. And they do it better than anyone else.”
– P.P., Distribution company
When the majority of your business comes from a QSR that has the highest service and quality standards in the food industry, your performance options are limited. In other words, you need to be on top of your game day in and day out, without exception or excuses, in every aspect of your business. That's why the world's largest distribution partner for this QSR brand turned to Safeway Management Group to help it maintain critical safety and quality benchmarks throughout its chain of service.
For over 15 years, Safeway has provided this client with a full range of in-depth safety and compliance support. From controlling workmen's comp costs and accident damage to establishing safety committees, Safeway has helped to ensure that its client's operations meet the most stringent qualifications set forth by end customers, both in the U.S. and in Europe.
"Safeway's services are a tremendous value to our managers because these guys just don't have the time to deal with all of the paperwork and procedures involved in things like worker's comp claims and incident reports," says P.P, a company consultant. "They have their hands full already just serving the customer." Thanks to Safeway's programs, workmen's comp expenses have been reduced by 15 to 20%--equivalent to hundreds of thousands dollars for each of the company's six facilities.
Safeway also helped develop innovative solutions for resolving conflicts. "They worked with us to create solutions for dealing with accidents that didn't antagonize driver unions," says P.P. "For example, instead of disciplining drivers, Safeway helped us empower them by providing them with tools and authority to rule on accidents in cases that went to arbitration. They also develop an incentive program for drivers that rewarded accident-free performance. Unlike many industry 'experts,' Safeway develops practical, efficient, simple solutions that are easily applied at the ground level."
In addition, Safeway has helped the company train drivers, manage drug testing programs, oversee drivers' hours, develop HACCP plans and establish quality programs. P.P. says, "You rarely find a company like Safeway nowadays. They have a real can-do attitude and they make themselves available to us 24/7. They bring a wealth of knowledge and total commitment to what they do. And they do it better than anyone else." |